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General Sales Conditions

These General Sales Conditions regulate the contractual relations between customers of the www.favero.com site and the company

FAVERO ELECTRONICS Srl
VAT number 04703130262 - Tax identification code 04703130262,
Registered office: via Ruggero Lombardi, 64 - 31030 Arcade (Treviso) ITALY

hereafter referred to as "FAVERO".


Table of Contents

1. Definitions

2. Acceptance of the General Sales Conditions

3. On-line purchasing procedure

4.  Product prices

5. Payment methods

6. Delivery of the goods

7. Guarantee

8. Instructions

9. Liability exclusion clause

10. Liability for damage due to defective products

11. Applicable Law and Competent Court of Jurisdiction

12. Communications and complaints

13. Validity of the clauses


1. Definitions
In these General Sales Conditions, the following definitions shall apply:

  • SITE: the www.favero.com Internet website where the PRODUCTS are sold, at retail or wholesale, by FAVERO.
  • CUSTOMER: wholesellers or retailers; professional users; other users purchasing goods for resale; professionals (pursuant to art. 3, para. 1, letter c, Consumer's Code "any natural or legal person pursuing their business, trade, craft of professional activity"), placing a purchase order with FAVERO for products to be sold through the SITE.
  • CONTRACT: tthe distance sales contract entered into between FAVERO and the CUSTOMER.
  • PRODUCTS: FAVERO's products described directly on the SITE, also only in their general characteristics (for each product viewed, the CUSTOMER can open a specific table containing the product's main information), that the CUSTOMER can buy following the on-line purchasing procedure described below.

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2. Acceptance of the General Sales Conditions
The CONTRACT shall be concluded upon the CUSTOMER's acceptance of the quote and conditions provided by FAVERO. The CUSTOMER who places a purchase, shall print and/or save a copy of the present document together with the document received by FAVERO as stated in following point 3 (indicating the purchaser and purchase data, the price of the purchased PRODUCT, any delivery costs or other additional expenses, the delivery address and the estimated delivery dates).

Pursuant to art. 12 of Law Decree no.70/2003, FAVERO informs the CUSTOMER that orders sent and Sales Conditions applied are electronically saved on the server of the provider hosting the SITE as well as saved at FAVERO's premises as printed copy or on electronic file in respect of criteria ensuring confidentiality and safety of the data collected. The CUSTOMER is entitled to receive a copy of such documents by sending a written request to the following e-mail address: favero@favero.com.

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3. On-line purchasing procedure
A CUSTOMER who wishes to proceed with a purchase must:
  • Add the desired PRODUCTS to his/her shopping basket and provide the data required by following the instructions.
  • Electronically send FAVERO the Request for Quote, by clicking on the specific button.
  • Wait for FAVERO's notification, on the e-mail address provided, advising that the quote is available in the User's Account Area.
  • Check that the quote provided by FAVERO corresponds to what was requested and then send FAVERO the purchase order. Payment of the price is intended as acceptance of the order.

The contract between the CUSTOMER and FAVERO is concluded through the above described procedure. The conclusion of the contract entails the CUSTOMER's obligation to pay the price for the selected PRODUCTS.

FAVERO reserves the right to refuse orders received, also due to requested products being out of stock. In such case, FAVERO undertakes to promptly inform the CUSTOMER. 

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4. Product prices
All the selling prices of the PRODUCTS are expressed in euros. The delivery cost and any other additional expense is not included in the purchase price but shall be separately indicated and calculated. When a purchase order is completed, or in any case, before completing the purchasing procedure, the CUSTOMER, pursuant to point 2 above, will be able to check such costs and expenses.

Please note that the PRODUCTS sold are not subject to any import tax or customs duties if they are sold and delivered to Italy or other countries of the European Union.

In case of delivery to Countries outside of the European Union, the PRODUCTS may be subject to import taxes and/or customs duties depending on the type of product and Country of destination: therefore, clearance costs of the goods cannot be calculated in advance. For more information, the CUSTOMER should refer to the customs office of his/her own Country. In any case, any costs relating to import taxes and/or customs duties shall be totally borne by the CUSTOMER.

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5. Payment methods
Only payment types specified in the quote will be accepted. Only the following payment methods are accepted:
  • Advance bank transfer payment: The payment is considered effective only after the amount has been transferred to FAVERO's bank account. The CUSTOMER must include the Order Number and the name of the company or person appearing on the invoice. The goods will be dispatched only after the amount has been credited to FAVERO's reference bank. The money transfer generally requires from 1 to 5 days.
  • Credit card payments:FAVERO accepts International MasterCard and Visa credit cards. At no time is FAVERO able to acquire information regarding the CUSTOMER's credit card, since it is transmitted via a secured connection directly to the bank that is managing the transaction. FAVERO thus declines any responsibility arising from illegitimate or fraudulent credit card use by third-parties.
    Payment via credit card is only allowed if the name and the address of the recipient of the goods correspond to those of the cardholder. FAVERO reserves the right to ask for a copy of the documents proving the ownership of the card used. When a transaction is made on-line, the bank involved only authorizes payment of the purchase amount. The amount will be effectively charged to the CUSTOMER's credit card only once goods have been dispatched.
    If the order fails to be fulfilled, whether due to FAVERO's failed acceptance or to the CUSTOMER's cancellation, FAVERO will immediately proceed with the request to release the secured amount.
  • PayPal payment:It allows paying through one's own credit card / pre-paid card or one's own PayPal account, at the conditions applied by PayPal.
  • Cash-on-delivery payment:C.O.D. orders can only be accepted for deliveries to Italy. The CUSTOMER shall pay the courier directly in cash upon delivery of the goods. It is advisable to have the exact amount on hand since the courier is not obliged to provide change.

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6. Delivery of the goods

Specific conditions for the emergency situation due to COVID-19 virus:

Given the situation of national and international health emergency due to COVID-19 virus and the consequent known problems related to many aspects of logistics (including strikes possibly declared by delivery staff or their disease), FAVERO, even if organizing the transport on behalf of the CUSTOMER, does not assume in any way the responsibility for the good result of the transport: in detail, FAVERO will not be liable for any damage caused to the parcels or for loss of packages by the carrier or his agents third parties or forwarders, delays in delivery or additional expenses on the shipment if it should return to FAVERO because not delivered. Additional expenses to be charged back to the customer. The customer takes note of the above and that the hitches, malfunctions or defaults listed above as an example and not exhaustive, will not entail the responsibility of FAVERO, since they are proven cases caused by force majeure or exceptional circumstances in accordance with Art. 1693 c.c., expressly recognized as such by the customer from the moment of his acceptance and knowledge of the present general conditions.

 

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7. Guarantee
FAVERO guarantees that its PRODUCTS are compliant with the technical standards in force in the European Union. However, it is the CUSTOMER's responsibility to inform FAVERO of any discrepancies with the applicable laws of his/her Country which may be relevant to the content of the CONTRACT and/or the conformity of the PRODUCT.

FAVERO is responsible for any conformity defect encountered within 24 (twenty-four) months starting from the delivery date of the PRODUCT for which such non-conformity has been declared.

Using the guarantee

The CUSTOMER shall promptly inform FAVERO about any conformity defect of the PRODUCTS - in any case, within 8 (eight) days from the discovery of the defect - by sending a specific written notification to the e-mail address support@favero.com. In such communication, the CUSTOMER shall also indicate the name and the telephone number of the person to contact in case clarifications are needed; enclose a copy of the purchase documents (invoice) if the PRODUCT is covered by the guarantee; indicate the precise address for the delivery of the repaired product or the delivery of the component to be replaced.

In case of a conformity defect, FAVERO will repair the purchased PRODUCT or replace the defective component free of charge. The CUSTOMER shall follow the specific instructions provided by FAVERO so as to offer full assistance.

Please note that FAVERO's guarantee does not include delivery costs.

Guarantee exclusions 

 

The guarantee does not include:
  • Parts subject to normal wear-and-tear, such as batteries, connection cords and cables, connectors, moving mechanical parts and exterior surfaces
  • Any software updates, maintenance, periodic checks
  • Damages resulting from carelessness, negligence, any use or installation that does not conform with the instructions provided, and any unauthorized tampering or modifications
  • Damages due to external events: accidents, infiltration of liquids, fire, voltage surges due to lightning or other sources, etc.
Resale of FAVERO's PRODUCTS
 
The CUSTOMER who resells FAVERO's PRODUCTS, shall deliver goods to the final consumer in conformity with the sales contract entered into with FAVERO.

Also in case of resale, FAVERO will be responsible for any conformity defects encountered on its PRODUCTS within 24 (twenty-four) months from delivery to the CUSTOMER.

Beyond such term, FAVERO will not be responsible for the obligations that the retailer has towards its end-user purchaser in compliance and accordance with applicable laws.
 
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8. Instructions
All PRODUCTS sold by FAVERO are provided with instructions for their installation and use. The CUSTOMER shall follow and correctly apply the instructions provided. On the contrary, FAVERO shall not be responsible for any damage or inconvenience suffered by the CUSTOMER. 

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9. Liability exclusion clause
FAVERO shall not be responsible for any delay or breach of the General Sales Conditions if the delay or failure depend on unexpected events or force majeure.

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10. Liability for damage due to defective products
In case of damages caused by defective PRODUCTS, the regulations provided for in European Directive 85/374/EEC and Italian Law Decree no. 206/2005 (Consumer’s Code) and following amendments shall be applied.

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11. Applicable Law and Competent Court of Jurisdiction
The present General Sales Conditions are governed and interpreted in compliance with the Italian Laws and specifically Law Decree no. 70 of 9 April 2003 on electronic commerce: the application of the 1980 Vienna Convention on Contracts for the International Sale of Goods is expressly excluded.

In case of dispute deriving from the CONTRACT between FAVERO and the CUSTOMER, FAVERO guarantees its willingness to settle the dispute by friendly negotiation. If the dispute cannot be settled by friendly negotiation, the exclusive jurisdiction shall be that of the judicial offices of the Court of Treviso.

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12. Communications and complaints
Any written communication or complaint addressed to FAVERO shall be considered only if sent by post to FAVERO ELECTRONICS Srl, via Ruggero Lombardi, 64 - 31030 Arcade (Treviso) ITALY; or by e-mail to favero@favero.com.

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13. Validity of the clauses
Should a clause or part of a clause of these General Sales Conditions be considered invalid because in contrast or contrary to a rule of law, all the other clauses of this agreement or parts thereof remain fully valid and effective.

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This is an unofficial translation of the FAVERO Sales Conditions and has no legal validity in setting out the contractual terms. The Italian text is the only legally valid version.



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