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Home » Purchasing information » Right of Withdrawal

Right of Withdrawal

All FAVERO products sold within the European Community fall under Directive 97/7/EC and the relative Italian transposal legislation on the possibility for non-business customers to withdraw from the purchase contract, with no penalties attached and without having to specify the reason. Such customers may request reimbursement of the amount paid after returning the goods.

FAVERO also extends this withdrawal right to business customers and to products sold outside the European Community, excluding products that have been customized according to customer specifications.


Exercising the Right of Withdrawal

To exercise the Right of Withdrawal, customers must:
  • send a written statement, within 14 days from the date of receipt of the goods, via registered mail with acknowledgement of receipt to the following address:
    FAVERO ELECTRONICS Srl
    via R. Lombardi, 64 - 31030 Arcade (TV) - ITALY
    or via e-mail to favero@favero.com;
  • wait for FAVERO to set up the process;
  • return the product in its original packaging, undamaged and including all parts, and paying for the shipping costs.
  • FAVERO is not responsible in case of theft, damages, or loss during transport.

Reimbursement of the purchase amount

Once the integrity of the product has been checked, within 15 (fifteen) working days from the time it is received, FAVERO will arrange for the amount paid to be reimbursed, excluding the transport charges.

In the event that FAVERO finds the product to be lacking any of the aforementioned requisites, the right of withdrawal shall be forfeited.



Favero

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